Help Center
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Video Tutorials
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Platform Video Tutorials
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Common Questions
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For Organizations
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How to change my account subdomain (i.e. page URL)
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How to change my organization account name
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8 reasons to white label
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How to see all money raised by all projects?
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What other support resources are available to me from WeDidIt?
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Understanding The Different Payment States
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Enable or disable "I am not a robot"
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How to stop fake donations (activate Recaptcha)
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How to strip your text of formatting from MSFT Word
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See all failed donations
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Raiser's Edge Integration
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What internet browsers are compatible with WeDidIt?
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What do donors automatically receive?
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Make Donor Addresses Required
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How do I check my campaign's donations?
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How to change my account subdomain (i.e. page URL)
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For Donors
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Using the WeDidIt Platform
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Reports
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Forms
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Whitelabel Settings
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Upload History
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Making a Donation
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Checking Your Donor Lists
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Why Did My Donor's Card Payment Fail?
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How to Download a Donor's Donation Receipt
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Stop a Donor's Recurring Donation
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Refunding a Payment in the WeDidIt platform
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Re-Send Tax Receipt Email
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See all your recurring donations
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What does the 'State' of a donation mean?
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See your campaign's Donor List
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Where can I see all donations (i.e contributions) to my organization
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Why Did My Donor's Card Payment Fail?
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Getting Started
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Analytics Dashboard
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WePay
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Campaign Wizard
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Sharing Your Campaign
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Submitting an Insights Profile Review Request
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Submitting a Campaign for Approval
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Previewing Your Campaign
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Fair Market Value & Tax Deductible Amount
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Post-Donation Tax Receipt
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Check your Campaign Page's Analytics
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Post-Donation Sharing
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Sharing from your campaign page
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Find your campaign page & white label campaign page URL
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Submitting an Insights Profile Review Request
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Peer-to-Peer Fundraising
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How do I edit my personal fundraising page (aka Ambassador page)?
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Editing your ambassador's personal/peer fundraising page
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Viewing the list of donors to your ambassadors' campaigns
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Making your Personal Fundraising Page
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See all your live peer campaigns
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Manage and edit your live Ambassador campaign pages (aka peer campaign pages)
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Enabling peer-to-peer campaigns
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How do I edit my personal fundraising page (aka Ambassador page)?
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Edit a Campaign
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500 page error when editing my fundraising pages
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Create a Campaign Template
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How to change my campaign goal?
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Embed a video in your Donation Page or Campaign Page Description
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Manually Add an Offline Donation (i.e. check, cash)
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Using the WYSIWYG
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Updating Your Open Donation Page
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Change the total dollars raised and number of believers on a campaign (i.e. "display totals")
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Change the end date & time on my campaign
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Adding rewards
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Adding & editing images
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Selecting a campaign to edit
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500 page error when editing my fundraising pages
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Managing Users
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Activity Feed
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Recurring Donations
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Emails
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How Do I Raise Funds Using WeDidIt?
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Matching Gifts
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Recurring Donations
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Reference Guides
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In-Person Fundraising
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Traditional Campaigns
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What are WeDidIt's Online Fundraising Tools?
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Text-to-Give
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Memberships
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Tickets & Events
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How do I delete ticket types from my event
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What are the fees associated with ticket sales?
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How do I refund a ticket to my event?
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How do I integrate an ticketed event with a campaign or donation page?
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How do I export my list of event ticket sales or registrants?
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What do ticket buyers receive after their ticket purchase?
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What information is recorded with each registration?
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How is event registration data recorded?
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How do I limit the number of tickets that an be purchased by each ticket buyer?
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How do I limit the number of tickets available for my event?
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Can more than one ticket be purchased at a time?
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How do I enable 'free' registration (or RSVP's) for my event?
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How do I get access to Free Registration?
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How do I get access to Event Ticketing?
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What's the difference between Event Ticketing and Free Registration features?
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Download the Ticketing and Events FAQ document
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Where can I see all ticket sales to my event
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How to check-in Event attendees
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How to create tickets for my Event page
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How to create an Event Page
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How do I delete ticket types from my event
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Campaigns
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Crowdfunding
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Peer-to-Peer Campaigns
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Donation Page
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Fiscal Sponsors
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Reporting
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How to identify a refund in your fiscal sponsor account
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How do I download a contributions list?
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What is a contributions list report?
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How do I find a list of contributions for one of my project accounts?
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Can I download a report for a specific type of purchase?
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What is a purchasable?
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How is WePay involved in settlement reports?
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What is WePay?
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How do I download a settlement report?
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What data points are tracked in a Settlement report downloaded from the WeDidIt platform?
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What are settlement reports?
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How to identify a refund in your fiscal sponsor account
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WeDidIt API's
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Step One: Getting Started
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Step Two: Setting Up Your General Donation Page
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Managing Users
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Building & Editing Campaign Pages (Campaign Wizard)
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Enroll in the WeDidIt Academy
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Managing Your Donors
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Step Seven: Peer-to-Peer Fundraising
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WeDidIt Mobile
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Appendixes
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WeDidIt Insights
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Glossary of Icons
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Navigating the Insights Dashboard
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Uploading and using your donor data
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Preparing your donor data for analysis
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Save an Excel spreadsheet as a .csv file
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Data points for your WeDidIt Insights export from your CRM
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How to map your donor records
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How to mass update Profiles
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How to request a record review
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How to create an IDP and what this feature does
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How to generate new Profiles from twitter followers
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Preparing your donor data for analysis
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Editing and Deleting Profiles
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Using Search in Insights
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How to export a selection of Profiles
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List Management
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