If you need to refund a donor, you can do so on your organization's WePay account.
- Log in to your WePay account
- Click "View all" or "Balance to go to your account's Transactions page
- Use the date options to refine the donation date, or search for the donor by their email address
- Click the donor's name
- A window will open with their transaction details. Click Issue Refund.
It typically takes 3-7 days for the refunded amount to credit back to your donor's credit card account.
If you have specific questions about issuing refunds or other transaction information in WePay, reach out to them directly via their live chat or to [email protected]