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How do I refund a ticket to my event?

How do I refund a ticket to my event?

1. From the WeDidIt platform, click the 'events' tab, then click 'list' from the drop down menu:

Screen_Shot_2019-01-31_at_11.51.00_AM.png

 

2. Once you're at the list, find your event in either 'live', or 'past'. then click the details button to the right of the event name:

Screen_Shot_2019-01-31_at_11.51.39_AM.png

 

3. From the event details, click the green '+' sign on the left of the donor for whom you'd like to refund a ticket. 

Screen_Shot_2019-01-31_at_11.51.50_AM.png

 

4. Scroll down to the bottom of the donation information to find the 'refund' button.

Screen_Shot_2019-01-31_at_11.51.59_AM.png

 

The refund will be processed and your donor will get a notification of the refund. 

For more help, email support@wedid.it

 

 

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