Why did my settlement report fail?

Why did my settlement report 'fail'?

Your settlement report most likely failed because of a (or multiple) refund(s) being requested by a donor. Based on the timing of the request(s), it could cause a negative balance in your account.

Our payment processor, WePay, prevents your account from dipping into a negative balance by failing to withdraw funds. This ensures there is enough in the account to cover any deficits as a result of refunds/chargebacks.

In essence, refunds must be processed before a settlement report can properly and accurately be generated from your account. Ensure that the donor's refund goes through before again.

 If you believe the report failure is not related to a refund or chargeback, we may need to reach out to WePay to further investigate.

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